Where positive leaders meet and share
2.903 is the lowest range of the Losada zone. Meaning that for every negative remark that you give, the minimum positive remarks that you need to give your employee is about 3. Below that, there is a high chance that your employees will leave you.
Based on their performance the teams were divided into three different performance levels: high, medium and low. The division was based on three variables: proﬁt, 360° evaluation and customer feedback.
The variables of the research were :Positivity/Negativity, Inquiry/Advocacy and focus on Other/Self
In high performance teams, the number of positive comments in relation to negative comments was 6:1. The ratio between team members’ focus on “inquiry v advocacy” and “other v self” was about equal, roughly 1:1.
Contrarily, in the low performance teams there were three negative comments to every positive one and the conversation was strongly biased towards advocating; outside views were hardly considered at all.
Hold it, do not jump to conclusion that what we need is to avoid negative remarks. We must allow negative remarks in the right way to survive then just add the good remarks to balance.
Negative comments are crucial to keep out of danger, correct undesirable actions and teach better ways and approaches. Balancing with the right amount of positive comments keeps the atmosphere constructive and team members don’t feel they need to defend themselves. This enables teams to have constructive self-critical thinking when needed while staying positive and flourishing.
What can you take away from this research to your personal life? With your wife? Your teenage kids?
1. Negative might be necessary (it is 1 to 2.903 not zero to 2.903).
2. Think twice HOW to tell a negative remark. Your body language and ability to transfer non-judgemental good intention will make the comment a constructive one.
3. Escort the negative comments with deserving positive ones before and after.
4. Use emotional tools that are allowed at home to add weight to your positive remarks: Hugs and kisses, and friendly touches, add more time to listening non-judgementally, add more fun and quality time like laughing, smiling, talking, sharing thoughts and ideas, working together side-by-side, listening to music, playing together and more.
5. ASK - In the previous blog post Manoj reminds us not to jump into conclusion. Add the benefit of the doubt and ask before you jump with your comment. To keep your ratio at a healthy level, you will benefit from eliminating regretable too fast criticism.
Losada M, Heaphy E. 2004. The Role of Positivity and Negativity in the Performance of Business Teams. The American Behavioral Scientist 47: 740-765